Am - Album Department

This is a remote position.

What to expect at BizBox:

- A workplace is driven by non-negotiable and ‘Culture First’ organizational values
- A 9-hour workday and a 5 day work week.
- A competitive and progressive Leave Policy.

About us:
We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers, at scale.

What we do:
BizBox clients make up a variety of market leaders in the following areas: Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, Social Media. Our clients require creative content that is inspirational, motivational, narrative-driven, and also technical.

Our vision is to create products and services that radically improve the success of our customers. We are also a modern content communication company committed to creating and designing relevant and valuable content that will create amazement, ignite inspiration, educate, promote entrepreneurial gusto, and motivate our community of customers to succeed.

What we’re looking for:
They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:

- An Open mind to always improving through coaching.
- On-time and accurate delivery.
- Kindness.
- Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction.
- Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.
- Inspecting what we expect; Planning what we do, doing what we plan.

**Job Description**:
The Album Department Assistant Manager will be responsible for both team management and ensuring excellent workmanship through management of the team as well as team coaching and development. This individual is someone who orients to meeting targets without sacrificing customer quality. The right fit for this role is someone who is growth minded while maintaining a level head about the realistic aspects of the work demands. They are the product master of the team and help build the resources needed to align the full workforce to those needs. As a leader in the organization, you will work with the Deputy Manager to bring HQ operational vision and workforce needs together. This position will be a conduit of growth for the entire Album team as well as reporting responsibly to senior management.

Key Responsibilities:

- Act as a primary touchpoint between contributors and business leaders to maintain seamless functioning of the Album Team
- Manage day-to-day team’s operations, planning resource needs, manage workflow, and delivery of tasks
- Accountable for the Album team meeting or exceeding all required KPIs and targets
- Maintain organization for all team members to be properly and efficiently tracked in their productivity
- Oversight of the quality control of all output of the album team
- Run routine training as needed to reaffirm alignment and strengthen teams knowledge of standard procedure
- Quarterly procedure review with targeting improvement plans for systems and team members
- Client Escalation Oversight, sequencing resolution and reducing repeat occurrences of operational fault
- Provide constructive feedback and coaching when needed
- Competency in key team workflows with the ability to assist the team when additional manpower is required
- Ensure all team members get access to the information and support they need on time
- Recommend refinement of processes and procedures for the department
- Be a conduit for the growth and success of the team
- Own the onboarding process and training for new employees
- Work on special projects or perform other duties and tasks as assigned by senior management and business leaders

KPIs:
PERFORMANCE GOALS / KPIs
- Reporting
- 100% real-time updates in CRM for accurate reflection of team performance
- Daily Targets
- 100% Team Member target achievement. Supervision of diverse tasks including but not limited to:

- High Quality album design
- Review and confirm album submissions for completeness and generalized quality standards
- Organization and assessment of album designs to prepare for shipping
- Work with the management team to identify and implement solutions related to processes to drive efficiency across the team
- Create development plans and communicate performance to team members, stressing areas for growth and improvement
- Discover training needs and provide coaching and mentoring to team members, work as design expert, and as people manager
- Motivate team members and help nurture their technical and soft skills and maximize efficiency and productivity
- Identify and recommend areas of refinement in KPIs to maximize team member’s efficiency without compromise on quality

SUPERVISOR/LEADERSHIP ESSENTIALS
- Holder of this