Client Service Executive

4 days ago


Remote, India Nimbuspost Pvt ltd. Full time

**Job description**

**Primary responsibility**
- Attending calls and solve the escalations raised by our clients.
- acting as a bridge between seller and shipment executive.
- handling angry clients and pacify them by giving satisfying reply.
- taking follow ups with concerned shipping services.
- Managing clients data.
- Developing effective communication platform between seller and courier service.
- Monitoring and measure client satisfaction.
- Dealing with client request and troubleshoot problems.
- Should have experience in clients success.
- Should be comfortable with 80-100 calls per day.
- Should be expert in coordination and time management.
- Should be trouble shooter and can innovate new ideas to tackle angry clients.
- Should be fluent in English communication.
- Should have hand on experience in Pivot table,Vlookup,Hlookup and Macros.
- Should have zeal to learn new techniques for client success.
- Can work under pressure.

**2.Those who are not fluent in english communication are not eligible.**

**Qualification**:

- BA( English), B.E, B.Com,BBA

**Experience**:

- 1-2 years in Logistic

**Location**:

- Bhilai,Nehru Nagar

Contract length: 12 months

**Salary**: ₹10,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Morning shift

**Speak with the employer**

+91-XXXXXXXXXX



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