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Datacenter Network Technician L2
3 weeks ago
**Responsibilities**:
- BER & other fiber testing/cleaning tools (testing, configuration, reporting), provisioning, install cables or optics for new circuits. physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).
- Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support
- Labelling, patching, and asset tagging activities, perform installation as needed either through physical or network medium.
- Follow specific task instructions and provision necessary reporting as necessary and support either through phone, remote tools, or in person at onsite.
- Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support.
- Updating and recording of activities in relevant IT Ticket management system, coordinating and agreeing attendance time and date with key stakeholders.
**Break Fix/ Technical Task List**:
- Testing of fiber, high loss/break fiber Identification by VFL. Cleaning fibers, replace the faulty optical cable. Installing loop backs, Optical Spectrum Analysis, BER testing/MPO fiber testing etc
- Inserting/removing media, replacing defective components, assist with fault diagnosis and investigation with RMA Processing.
- Configuring remote access, basic storage array configuration, replacing faulty cables.
- Rebooting routers, servers, storage devices or other equipment, tape management and Maintenance
- Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables
- Power cycling, running diagnostics commands, conducting whole unit replacement.
**Preferred Skillsets: Technical Experience**:
- Fiber/Data/Copper cable installation, maintaining & Testing of both wired, wireless and Fiber networks include working with MPO fibers.
- Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HS&E support.
- Knowledge of router/server/client operations in a domain environment including active directory.
- Understanding of current and legacy hardware Infrastructure platforms.
- Good understanding of IT principles such as networks, hardware.
- hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, rack, and stack of the equipment/cable.
- Hands-on experience in IMAC and break-fix activities related to infrastructure environment.
- Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.
- Knowledge of TCP/I P standards and networking. Experience with Tape management activities.
- Best practices control and monitoring of server infrastructure, familiarity with backup and recovery software and methodologies.
**Preferred Skillsets: Project Management Experience**:
- Task queue management, governance (SLA/KPI management, problem Escalation/RCA/CAR), external vendor management.
- Customer facing skills, able to communicate clearly and effectively both with client and the customer.
- Logical and analytical approach to work, accurate documentations.
- Independent working and manage team, as well as collaboration with team members.
- Intense focus on quality work, productive, proactive and efficient.
**Work Experience**:
- 5-8 years of Data center infrastructure, enterprise IT infrastructure or equivalent.
- 3+ Years of experience in BER test, OSA(Optical Spectrum Analysis), Traffic detector, installation, configuration and troubleshooting of low-voltage electrical system “AC”)/(“DC”) power, ethernet cabling,
Equivalent Qualifications:
- BSc. degree in computer science or related field or equivalent associate degree (A.A.) or equivalent from three-year college or technical school with an emphasis in electronics required, bachelor's Degree preferred.
- Knowledge of ITIL and experience of working within an ITIL environment would be preferred.
- Language Skills - English.
