Datacenter Network Specialist

1 day ago

Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

As a Technical Support Engineer in our organization s Juniper TAC, you will be responsible for providing exceptional customer support and assistance to customers using Juniper s Campus & Data-Center products and technologies.

">Key Responsibilities:
  • The ideal candidate will work in a dynamic environment with a relentless focus on delivering outstanding customer experiences.
  • They will demonstrate ownership of customer reported issues until resolution, understanding the impact of these issues on customers and communicating effectively with various stakeholders.
  • Contribution to new product/feature readiness, knowledge creation, quality/continuous improvement initiatives, and training/mentoring activities are also expected.
  • The team player will be flexible to work weekends/holidays as per business requirements.

Required Skills and Qualifications:

  • Excellent verbal and written communication, presentation, and customer handling skills.
  • Ability to logically troubleshoot complex high-impact problems.
  • Self-learning ability with an appetite for continuous development.

Preferred Work Experience:

  • Technical support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers.
  • Troubleshooting complex networking in Routing/Switching domains.
  • Experience working with Product Development/Engineering teams to resolve customer reported issues.
  • Proven track record of implementing automation technologies.
  • Network design and implementation experience in datacenters would be a plus.

Educational Qualification:

  • Engineering graduates with 2+ years of relevant work experience.
  • JNCIP/JNCIE/CCNP/CCIE will be considered an added advantage.

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