Team Member

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**

The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines

**Job Description**

Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.

**Responsibilities**
- Adherence to the SLA’s - productivity, turn-around-time, and accuracy
- Engage in improving processes through reengineering, system checks, process automation
- Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
- Interact with client on transactional issues
- Act as a change agent and provide implementation assistance as and when the need arises

**Requirements**
- ** Education - **Graduate in any stream
- ** Certifications If Any - None**:

- ** Foundational skills -**
- Excellent communication skills & Interpersonal skills
- Should be a team player
- ** Desired skills -**
- Good oral / written Communication skills
- Excellent time management skills
- Highly motivated, able to work independently, self-starter; and problem/solving/analytical
- Reporting & MIS skills
- Willingness to learn and adapt to changes
- Understanding of Mortgage operations & basic banking knowledge

**Work Timings**
- Shift Type (Rotational Shifts/Fixed)**:Rotational**:

- Process Timings**:1600 - 0100hrs IST/ 0700 - 1600hrs IST** or any other shift per business requirements
- Weekends Off (Y/N): Yes

**Job Location**

MUM