Customer Service Representative

7 days ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

As a Jewellery Customer Service Associate, you will be the first point of contact for our customers. Your role is to assist clients in selecting the perfect pieces, addressing inquiries, and ensuring a seamless purchasing process. You will embody our brand values and deliver outstanding service to enhance customer satisfaction and loyalty.

**Key Responsibilities**:

- **Customer Assistance**: Greet customers warmly, assist with product selection, and provide detailed information about jewellery items, including materials, care, and styling tips.
- **Sales Support**: Achieve sales targets by promoting products, upselling, and cross-selling. Engage customers with knowledge and passion for our jewellery collections.
- **Order Processing**: Accurately process sales transactions, handle returns and exchanges, and maintain clear records of customer interactions.
- **Inventory Management**: Assist with inventory checks, restocking displays, and ensuring the showroom is tidy and well-organized.
- **Problem Resolution**: Address customer concerns and resolve issues promptly and professionally, ensuring a positive outcome.
- **Product Knowledge**: Stay informed about new collections, trends, and company policies to provide accurate information to customers.
- **Team Collaboration**: Work closely with colleagues to maintain a cohesive team environment and ensure operational efficiency.

**Qualifications**:

- High school diploma or equivalent; additional education in retail, customer service, or jewellery is a plus.
- Previous experience in retail or customer service, preferably in the jewellery or luxury goods sector.
- Strong interpersonal and communication skills, with a friendly and approachable demeanor.
- Passion for jewellery and fashion, with an eagerness to learn and share knowledge with customers.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Basic math skills for processing transactions and managing inventory.

**Benefits**:

- Opportunities for professional development and training.
- A dynamic and supportive work environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

- What is your current salary?
- What is your expected salary?
- How many years of experience do you hold?
- What is your notice period?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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