Agm - Mall Operations - Mumbai

From 10 to 13 year(s) of experience
- ₹ 18,00,000 - 20,00,000 P.A.
- Mumbai (All Areas)Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.

Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience

Identify key performance characteristics of each Retailer Category.
- Create and manage Data
- base for the identified parameters.
- Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

**Signage**
- Merchandising requirements & solutions
- Storefronts trends, Fit-out guidelines, Tenant Co-ordination

**Supplier evaluation & selection**
- Establish criteria for Vendor categorization and evaluation
- Maintain references for establishing credibility of Vendors
- Understand the commercial capabilities of Vendors

**Supplier Management**
- Maintain records for key Vendors for continuous evaluation based on delivery,

quality and costs
- Review Vendor performance and taking corrective actions to ensure timeliness

and quality of supplies

**MIS**
- Analyse and evaluate ongoing Business Performance
- Manage the business planning & budgeting process
- Timely and accurate reporting of Mall performance

**Customer Understanding**
- Develop an intimate knowledge of shoppers Attitudes and Behaviours
- Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preference

**Safety**
- Knowledge and operation of Fire Equipment
- Ensure safe practices in Mall

**Traffic & Parking Control**
- Understand the traffic movements in the Mall premises
- Management of Parking Spaces for effective utilization
- Road Safety

**Liaison with Local Authorities**
- Police
- Fire
- Hospitals

**Crowd Control**
- Understanding the crowd dynamics
- Plan for rush situations
- Understanding of panic situations

**Customer Interaction**
- Participate in the Development of Customer or Channel Specific Marketing Strategies
- Provide input to the trade Proposition
- Contribute to category Management
- Customer Relationship Management

**Customer Satisfaction**
- Understanding factors influencing customer satisfaction and dissatisfaction
- Monitoring RSI & CSI to identify changes in Customer preferences and market trends
- Identify opportunities for improving customer satisfaction

**Retailer Principles and Practices**
- Elements of Retailing, including Principal types, ownership structures, and

retailing terminology
- Price points, merchandising, advertisements

**Additional Skills**:

- Fluency in English
- Interpersonal & analytical skills
- Proficiency in MS Office
- Teamwork

Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation, Area/Regional Manager - Malls/Multiplexes

Age Limit upto 35 Only. (Not more than that)

**Pls Note: Organisation have a Clean Shaven Policy.**

Regards,

Aasma Shaikh

OASIS
- Role:_Head - F&B
- Salary:_ 18,00,000 - 20,00,000 P.A.
- Industry:_Retail
- Department:_Food, Beverage & Hospitality
- Role Category:_F&B Service
- Employment Type:_Full Time, Permanent
- Key Skills- Mall OperationsHead OperationsDirector F&BFood & BeverageHotel- EAMGMGeneral ManagerRetail Operations- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_BHM in Hotel Management

**Company Profile**:
OASIS Open

For a Mall
- Company Info- Details+- Contact Company:_OASIS Open