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Customer Experience Executive
4 weeks ago
Company Description
Oberoi Mall is Mumbai's premier shopping destination with over 117 stores, reflecting both luxury and affordability. Located on the Western Express Highway in Goregaon, the mall has been a key part of suburban Mumbai life since 2008. Originating from Oberoi Realty Ltd., Oberoi Mall is a one-stop destination for fun, food, fashion, and films, and is highly cherished for its customer-first philosophy. Our actions and strategies are focused on providing an exceptional experience for all visitors, establishing us as the preferred choice for quality-conscious customers.
Role Description
This is a full-time, on-site role for a Customer Experience Executive located in Mumbai. The Customer Experience Executive will be tasked with ensuring customer satisfaction through effective support and communication. Day-to-day responsibilities include interacting with customers, addressing their queries and concerns, and coordinating with internal teams to enhance the overall shopping experience. Analytical skills will be utilized to gather customer feedback and suggest improvements to services and facilities.
Qualifications
- Strong Customer Satisfaction and Customer Support skills
- Excellent Communication and Customer Service abilities
- Analytical Skills to assess and improve customer experience
- Ability to work in a fast-paced on-site environment
- Bachelor's degree in Business, Communications, or a related field is advantageous
- Previous experience in a customer-focused role is preferred
