Agm - Active Operations

17 hours ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 20022- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

Central Charging Operations

**Job Level/ Designation
M2 / AGM

**Function / Department**

Active Operations

**Location**

Mumbai

**Job Purpose**

The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle governance of IN services & end to end service availability of VIL IN Nodes, Focus on Customer experience, reduction in revenue leakage, Security and Compliance governance for IN platforms, Critical Patch rollout

**Key Result Areas/Accountabilities**
- Responsible for end to end operations of Prepaid Charging Platform and Governance of circle operations.
- Extend expertise/support to circle operations teams in achieving operational excellence & improve performance.
- Responsible for flawless execution of new software release roll out across locations
- Responsible for IN outage handling and co-ordination among multi
- vendor in event of any major service disturbance PAN India
- Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target
- Security and Compliance for IN Platform
- Operational Processes review, update and rollout. Critical/Major Patch roll out Planning, MOP review and rollout

**Core Competencies, Knowledge, Experience**
- Around 8 -10 years of Experience in IN / VAS Network Operation
- Domain expertise of IN / VAS Network components and interfaces and architectures
- Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump
- IP infra, Security and Compliance standards, Security Audit knowledge will be added advantage
- Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flows
- Should have prior experience of working in Operations domain and aware about operational processes
- Should have strong experience in People management

**Must have technical / professional qualifications**
- B.E / B Tech
- Electronics / Telecommunication / Computer / IT Engineering
- Should have knowledge of ITIL / ITSM Processes
- Security/Compliance certificate will be added advantage
- Process Automation understanding

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