Avp - Rca Consumer Services

13 hours ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:
**Conduct Root Cause Analysis on complaints and escalations received at customer service touch points**
- Define, coordinate and supervise the RCA end to end procedure and governance for TU CIBIL
- Provide RCA support using performance improvement tools (i.e. process maps, Fishbone diagrams, 5W2H approach, FMEA) and methodology.
- Devise a Corrective and Preventive Plan basis the Root Cause of the identified failure areas
- Accountable for data accuracy, timeliness, and overall quality of the RCA’s
- Provide regular updates to the Management, RCA Teams, and other business stakeholders, ensuring the team is informed of status updates of the root cause analysis.
- Manage clear and consistent communication plans and strategies for internal and external Customers
- Track and manage the COPQ (cost of poor quality) associated with the issues correlated to RCA
- Utilize project management tools and methodologies to track and communicate the status of RCA
- Develop and manage best practices for improvement, plan execution, and project management.
- Effectively communicate and provide RCA report/presentation for leaders and consumers on a regular basis
- Maintain a Repository of RCA findings and solutions, for tracking improvements and measuring the efficacy of the deployed solutions
- Spearhead RCA function in internal/External and RBI Audits
- Work closely with Quality teams to ensure high quality and consistency on tissue Resolutions

**Impact You'll Make**:

- Master’s degree from a reputed university
- Banking/NBFC Domain preferred
- 7 - 12 years of experience in Quality, RCA functions
- Team management
- Executive presence and assertiveness.
- Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
- Strong communication, organizational, verbal & written skills.
- High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Specialist IV, Consumer Operations Support

  • Cb Dco

    7 days ago

    Mumbai, Maharashtra, India Deutsche Bank Full time

    **CB DCO - Risk & Control Assessment (RCA), AVP**: **Job ID**:R0347188**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-23**Location**:Mumbai**Position Overview**: **Job Title: DCO - Risk & Control Assessment (RCA), AVP** **Location: Mumbai, India** **Role Description** Divisional Control Office (DCO) team ensures that the...

  • Avp - Consumer Operations

    7 days ago

    Mumbai, Maharashtra, India Barclays Full time

    Job Title: AVP - Consumer Operations Location: Mumbai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...

  • Avp - Bse Consumer

    1 week ago

    Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: TransUnion CIBIL is India’s leading credit information company and maintains one of the largest repositories of credit information globally. We have over 3000 members-including all leading banks, financial institutions, non-banking financial companies and housing finance companies-and...

  • Avp Product Manager-b2c Lending

    7 days ago

    Mumbai, India Skillventory Full time

    **AVP Product Manager-B2C Lending (Consumer Loans)**: - From 10 to 20 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** 5+ years’ experience in managing B2C Digital Lending products. - Proficient with the latest methods of product discovery and development. - Develop digital lending products across salaried...

  • Avp - Customer Services

    1 week ago

    Mumbai, India AA Consultants Full time

    Profile: AVP Customer Service Experience: 10+ Years CTC: Upto 15 LPA Location: Mumbai Principal Duties/Responsibilities - Take ownership of customer and channel partner issues and resolve the issues in stipulated time period. - Troubleshoot problems & escalate unresolved issues to the appropriate internal teams and to our business partners. - Take the query...

  • 15h Left) AVP

    2 days ago

    Mumbai, Maharashtra, India Mee 2 Bee Smart Services Full time

    Job Description- Mee 2 Bee Smart Services is looking for AVP / Senior Manager to join our dynamic team and embark on a rewarding career journey- The Assistant Vice President (AVP) / Senior Manager is a key leadership role within the organization, responsible for [specific responsibilities related to the department and organizational goals]- This position...

  • Avp Marketing

    1 week ago

    Mumbai, India Buckzy Payments Private Limited Full time

    We are looking for AVP- Marketing to be responsible for building strong brand reputation, manage social media campaigns, product nuances and is able to deliver higher performance alongside sales team. **Key responsibilities** **Educational /Technical Experience**: MBA in Marketing from tier one/reputed Business School 10+ years of experience preferably in...

  • AVP/DVP Risk Analytics

    4 days ago

    Mumbai, Maharashtra, India IndusInd Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIndusInd Bank is a leading financial institution catering to the needs of consumer and corporate customers since 1994. With a strong technology platform supporting multi-channel delivery capabilities, the bank has a widespread presence with branches, banking outlets, and ATMs across the country. IndusInd Bank drives its business through...

  • AVP/VP- Advisory

    2 weeks ago

    Mumbai, Maharashtra, India Value Innovation Labs Full time

    We're Hiring | AVP / DVP / VP – Consulting & ValuationRole OverviewWe are looking for a dynamic and experienced leader to join our Consulting & Valuation team . This role will play a pivotal part in driving engagements with government bodies, agencies, and private clients—providing strategic counsel on real estate development, policy formulation, and...

  • AVP, Investment Operations

    4 days ago

    Mumbai, Maharashtra, India Ares Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ares is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.