Customer Service Representative

4 days ago

Kochi, India Chris Johnson Business IT Solutions Full time

Chris Johnson Pvt Ltd. (Telsim) is a leading provider of the Australian Telecommunication network with excellent work culture and customer base. We are proficient enough across the telecom industry with profound knowledge and well-crafted experience in the telecom stream. Our motto is to win customers' hearts by providing them with ever best solutions that they can ever hope for.

To use the CCTV equipment proactively and to its optimum level to help the MIS executive for reporting of actual customer flow in the required format.

**Roles and Responsibilities**:

- Should have a good visual monitoring skill.
- To ensure all logs, reports and records are produced accurately and promptly
- Standard keyboard skills and ability to communicate through IT using packages such as Word, Outlook, Excel, MS Teams. Ability to input accurately and update and retrieve Data.
- To operate the CCTV system in accordance with the systems Standard Operating Procedures, and any other instructions issued from time to time.
- Immediate reporting of issues prescribed under the CCTV- SOP.
- Active monitoring of all the related workflows of CCTV- SOP.
- Viewing and monitoring customer dealing of multiple stores and inform the same to concern person related to any issues.

**Required skills**:
Good observational skills.
Excellent communication skills.
To be able to keep clear written records.

**Salary**: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Flexible shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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