Customer Service Advocate
9 hours ago
Customer Service AdvocateWe are seeking highly skilled professionals to assume the role of Customer Service Representative at our organization. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, addressing their queries and concerns in a timely and professional manner.Engage with customers through inbound and outbound calls, resolving issues and providing accurate information regarding insurance policies and premium calculations.Maintain up-to-date knowledge of policy details, status, and associated benefits to ensure informed decision-making.Collaborate with internal teams to escalate unresolved queries and ensure seamless issue resolution.Update customer records in our CRM system, ensuring accuracy and consistency.Develop and maintain strong relationships with customers through effective communication and problem-solving skills.Meet established performance targets, aligned with company goals and objectives.Key Qualifications:Excellent customer service skills and a passion for delivering exceptional experiences.Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.Familiarity with CRM systems and ability to learn new software quickly.High school diploma or equivalent required; degree in business, marketing, or a related field preferred.Benefits:A competitive salary and comprehensive benefits package.Ongoing training and development opportunities to enhance your skills and career prospects.The chance to work with a dynamic team and contribute to our organization's success.A collaborative and supportive work environment.About Us:We are a forward-thinking organization committed to delivering outstanding customer service and building long-lasting relationships with our clients. If you share our values and are passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
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Kochi, India Millennium Global Service Full timeJob Description As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency. Your responsibilities will include: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer...
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