Customer Service Representative
4 days ago
**Responsibilities**:
- Address the customer issue and resolve it in a timely manner.
- Should be fluent in English (written/verbal).
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Ability to multitask is an added advantage.
- Escalate the unresolved issues to the concerned department.
- Experience in Telecom-call, chat and mail.
**Requirement**:
- Minimum 2 years' experience in International BPO (Voice process)
- Excellent communication skills and active listening (English) is mandatory.
- Any degree
- Willing to work in night shift (Flexible/Rotational shift)
**Salary**: ₹16,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- English (required)
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