Customer Service Executive
2 weeks ago
**Broad outline of the Role**
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Purpose - Broad objective of the role**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
**Key Responsibilities**
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
**Technical Competencies**
Domain : Networking, MPLS etc.
Experience : 1 to 3 yrs.
Certification & Skill : CCNA and CCNP is added advantage
Having knowledge : Routing, Switching, MPLS. Hands on experience on configuration of routers.
Job Location Mumbai (Thane) customer site.
Shift Morning and Evening rotational basis.
Good Communications Skill.
Degree : Bachelor degree in any stream.
**Knowledge / Skills**
Communication Skills
**Job Segment**:Network, Operations Manager, CCNP, Cisco, Technology, Operations, Customer Service
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