Customer Service Executive

2 weeks ago


Mumbai, India Tata Communications Full time

**Broad outline of the Role**
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

**Purpose - Broad objective of the role**

**Size and Scope of Role - No. of direct reports**

**Size and Scope of Role - Total team size**

**Minimum qualification & experience**
- Graduate with 0-4 years of experience

**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain

**Key Responsibilities**
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.

**Technical Competencies**

Domain : Networking, MPLS etc.

Experience : 1 to 3 yrs.

Certification & Skill : CCNA and CCNP is added advantage

Having knowledge : Routing, Switching, MPLS. Hands on experience on configuration of routers.

Job Location Mumbai (Thane) customer site.

Shift Morning and Evening rotational basis.

Good Communications Skill.

Degree : Bachelor degree in any stream.

**Knowledge / Skills**
Communication Skills

**Job Segment**:Network, Operations Manager, CCNP, Cisco, Technology, Operations, Customer Service


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