Customer Relationship Executive

1 week ago

Vashi Navi Mumbai Maharashtra, India Mintskill HR Solutions Full time

Job Information

Industry
- InsuranceWork Experience
- 0-2 yearSalary
- 1.75 LPA to 2.5 LPACity
- Vashi Navi MumbaiState/Province
- MaharashtraCountry
- IndiaZip/Postal Code
- 400703Caller CTC Range

Net In hand monthly

Fresher

1.75 LPA

12.5K/
- Experience

Up to 2.50 LPA

18K/Qualification

**Full TIME** Graduation Mandatory

Working Days

5 days in a week

Week off

2 Days in a week rotational

Vertical

Service ( CRT-Inbound )

Shift Timing

Rotational Shift
- Job Title : Customer Relationship Manager- Department : Customer Relationship Team- Location : Navi Mumbai Mumbai- Reports to:
- Team Leader - Customer Support Representative- Age Criteria : 22 -32 yrs**General Description of the Job**

**The job involves -**
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information

**Role & Responsibilities**:

- Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle difficult customers
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain superior quality service by following organization standards

**Education Requirements/ Skills**
- Any Graduate / Post - graduate
- ** 0-3 years of relevant experience of domestic/international BPO**
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skills
- Typing speed of 30 to 40 wpm.

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