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Customer Relationship Executive

2 weeks ago

Vashi Navi Mumbai Maharashtra, India Aurafox Solutions Private Limited Full time

**Exp Required: 1 to 2 years**

**CRM Strategy and Implementation**:

- Customer Feedback Mechanism (Proactive and Reactive)
- Develop and execute CRM strategies to drive customer engagement, loyalty, and retention.
- Customize CRM platforms to meet business needs and objectives.
- Coordinate with IT and vendors to ensure CRM systems are functioning optimally.

**Data Management and Analysis**:

- Manage and analyze customer data to identify trends, opportunities, and areas for improvement.
- Generate reports and dashboards to track CRM performance and customer metrics.
- Ensure data accuracy and integrity within the CRM system.

**Customer Segmentation and Targeting**
- Check Customer churn rate and Onboarding
- Develop targeted strategies for different customer segments to drive engagement and sales.
- Customer satisfaction Review and practice periodical activities
- Client data mapping, mediator between client and org

**Skills Required**:

- Report generation and weekly report
- customer mapping
- Cross sell and up sell
- Develop and manage onboarding process, client portfolio
- One should have skill of combination of key account manager and customer success

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person