Customer Care Executive

2 weeks ago

Pune, India Dhone Ford Full time

**1. **Primary Responsibilities**

**A) **Service Marketing: Business Generation**

1. Need to follow company defined standard and procedures while answering calls and delivery messages

2. Follow up customers for service initiation, offer appointments for service

3. Maintain & communicate service appointments for the next day, to relevant role-holders

4. Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time

5. Prepare service marketing plan and design new initiatives, conduct activities as per requirement and RE guidelines/ norms

6. Pitch VAS to customers over the phone

7. Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue

B) **Lost Customer Marketing**

1. Analyze the lost cases of workshop and prepare action plan with CRM, GM service

2. Update details of lost customers in DMS in case of incorrect contact details

3. Carry out customer acquisition as per plan

4. Meet lost customers if needed to carry out customer acquisition plan

**C) Service Marketing**
- Answer incoming phone calls according to script and schedule a sales/service appointment
- Making outbound calls regard vehicle due for service.
- Log all Customer comments
- Schedule follow-up contact if no appointment is made
- Confirm scheduled appointments
- Follow up with Sales Department to determine if appointment was kept and the outcome
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests
- Assist with other duties, as assigned
- Ability to meet or exceed monthly goals
- We offer competitive wages and benefits

**Job Requirements**
- Customer Service experience preferred.
- Excellent written and verbal communication skills.
- Must have strong computer and phone skills and must pay careful attention to detail
- High school diploma or the equivalent.
- Valid driver's license.
- Professional personal appearance.

**2. **Recruitment profile**:
**a. **Educational Qualifications**: Graduate/ technical + customer handling experience

**b. **Industry**: Auto [2 wheeler preferred], KPO, Call center, Finance & Insurance, Retail, Real Estate & Construction

**c. **Minimum experience**:4 years, min 2 years as a telephonic marketing executive in Automobile industry

d. **Profile**: customer handling experience, marketing and pitching products over a call, adherence to processes and norms

**e. **Passions/ Interests**:Passionate about Royal Enfield and motorcycling, owns/ rides one himself

**f. **Competencies**:
i. Customer orientation and satisfaction management

ii. Problem Solving & Decision Making

iii. Customer Management & Objection handling

iv. Negotiation skills

v. Automobile Technical knowledge

vi. Multi-Tasking, time management & prioritizing

vii. Planning and Organizing, Operational Excellence, detail orientation

**Salary**: ₹13,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- S No 9/2, A/B & A/P Warje, near Warje Highway Overbridge, Pune, Maharashtra 411058, Pune - 411058, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi,Hindi & English (preferred)
- Marathi (preferred)

**Speak with the employer**
+91 8390908770

  • Customer care executive

    6 days ago

    Pune, India Domestic cluster enterprise Full time

    Building relationships: Ensuring a positive experience for customers and building strong customer relationships customer care executive, also known as a Customer Care Representative (CSR), is the primary point of contact for customers. Their responsibilities include: Customer support: Handling customer inquiries and complaints, and providing information...

  • Customer Care Executive

    5 days ago

    Pune, India Palmonas Fashion Pvt.Ltd Full time

    Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Care Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional...

  • Customer Care Executive

    5 days ago

    Pune, India FirstCry.com Full time

    Job Title - Customer Care Executive Location - Pune Experience - 0-3 **Responsibilities**: We need a Customer care - Executive for our Home brand team. **Key-point ** - Person has technically sound for electronic product like **Battery operated ride-on** - Familiarity with Product & understand the technical issue or **electronic issue in product** -...

  • Customer Care Executive

    4 days ago

    Pune, Maharashtra, India Employee Hub Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are hiring – Customer Care Executive (Female)Location: PuneSkills: Spoken English, MS Excel (Real Estate experience is an added advantage)Experience: Minimum 1 YearWe are looking for a Customer Care Executive with strong communication and coordination skills to support our client relations and office operations.Interested candidates can share their CVs...

  • Customer Care Executive

    2 weeks ago

    Swargate, Pune, Maharashtra, India inducare pharma pvt ltd Full time

    **Customer care Executive**: **Education : B. Com, MBA** **Experience : Minimum 1 Years Tele callings experience** **Tasks and duties -** 2. Relaying extensive product information to patient/customer. 3. Closing reports for the company and maintain the records. 4. Filing patient/customer records, including contact information, purchases and...

  • Customer Care Executive

    2 weeks ago

    Pune, India Riemen Solution Pvt Ltd Full time

    Here are some key responsibilities of a customer care executive: Providing information about products or services, prices, shipping, and delivery options. Maintaining accurate and detailed records of customer interactions and transactions. Resolving customer complaints in a timely and satisfactory manner, escalating issues to senior management when...

  • Customer Care Executive

    3 days ago

    Pune, Maharashtra, India iMarque Solutions Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniMarque, established in 2004 with 25 employees, has grown to a powerhouse of over 2000+ professionals, sustaining an impressive 40% average annual growth. We provide scalable, reliable, and cost-effective business process solutions across diverse industries. Our services include medical billing, document management, data processing, call...

  • Customer Care Executive

    3 days ago

    Pune, India Asian Hires Full time

    JOB ROLE: - RECEPTIONIST /CCE (CUSTOMER CARE EXECUTIVE) **GENDER: - FEMALE** EXPERIENCE: - 1yr. or above (only HEALTH CARE INDUSTRY) QUALIFICATION: - Any Graduate SALARY: - Rs. 20,000 (in hand) LOCATION: - LULLANAGAR, PUNE, MAHARASHTRA - English communication skill is required - INTERVIEW location is Kharadi, PUNE **Salary**: ₹15,000.00 - ₹20,000.00...

  • Customer Care Executive

    3 days ago

    Pune, India Lotus Hospital Full time

    Urgent hiring Customer Care Executive for reputed multispeciality hospital at Pune. Qualification : Any Graduate/ Post Graduate/ Diploma in Aviation or Hotel Management etc. Job Description: Customer Care Executive from Healthcare/ Insurance/ Hospital background Salary : Rs.20,000/- Rs.25,000/- (Subject to Experience, Qualification & Current CTC). Notice...

  • Customer Care Executive

    1 week ago

    Pune, Maharashtra, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Location**: Mumbai **Working Days**: 6 Days **Shift**: Rotational (Female employees till 8 PM) **Salary**: Up to ₹30,000 We are hiring **Customer Care Executives** to **manage queries, support clients, and handle basic sales tasks.** **Requirements**: - Graduation mandatory - Minimum 1 year sales experience...