Customer Service Coordinator

2 days ago

Bandra West Mumbai Maharashtra, India Nikul Enterprises Full time

**Customer Service Coordinator**

Location: Bandra (West), Mumbai
Office Timings: 10:30 AM to 7.30 PM

**About the Role**:
**Key Responsibilities**:

- Interact with customers and clients to ensure excellent service and customer satisfaction.
- Coordinate with internal teams to fulfill customer requirements efficiently.
- Maintain and grow client relationships to generate new business opportunities.
- Handle customer queries, feedback, and complaints in a professional manner.
- Create, manage, and update the company’s **social media accounts** (Instagram, Facebook, etc.) to enhance brand visibility and engagement.
- Support the management team in day-to-day business operations.

**Requirements**:

- **Experience**: Minimum **5 years** in **Customer Service / Client Coordination**, preferably in the **Apparel Industry**:

- Excellent **communication skills** and **command over English** (spoken & written)
- Strong interpersonal and organizational skills
- Proficiency in using social media platforms for business promotion
- Pleasant personality and customer-oriented attitude

**Compensation**:
Commensurate with experience and industry standards

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

- Where you stay?
- Is job location
- Bandra West is comfortable to you?
- Total experience in Customer service management?
- What is current Salary?
- Expected salary?
- How soon you can join?
- Reason for job change?
- Our Office timing is 10.30 to 7.30 pm
- Monday to Saturday
- Is it ok?
- Salary budget between 15k to 20k
- is it ok?

Work Location: In person

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