Customer Services

11 hours ago

Mulund Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Services / Coordinator for a leading Food & Beverage Company -Only Female

Position: Customer Services / Sales Coordinator -HORECA

Segment: HoReCa (Hotels, Restaurants & Café/Catering)

Key Responsibilities:
1. **New Client Onboarding**:
Assist in the smooth onboarding of new clients, including gathering necessary

documentation, setting up accounts, and ensuring all client needs are

understood and met.

2**. Client Servicing**:
Act as the primary contact for ongoing client servicing, managing requests,

addressing issues, and ensuring a high level of customer satisfaction.

3. **Daily Order Booking & Processing**:
Book orders daily, confirm details, and coordinate with internal teams to

ensure timely and accurate order processing.

**4. Single Point of Contact (SPOC) for Client Coordination and Queries**:
Serve as the main contact for clients, handling all inquiries and providing

prompt and effective solutions.

5**. Coordination with Internal Teams**:
Collaborate with internal teams, including sales, marketing, operation and

logistics, to ensure excellent service, delivery and client satisfaction.

**6. Delivery Coordination**:
Oversee the delivery process, coordinate with logistics teams, and ensure

orders are delivered accurately and on time.

**7. Payment Follow-Ups**:
Track outstanding payments, follow up with clients to ensure timely collection

of payments as per agreed credit terms.

**8. Upselling and Cross-Selling**:
Identify opportunities to upsell and cross-sell products to existing clients,

enhancing their experience and driving additional revenue.

**9. Recording & Maintaining MIS Data**:
Accurately record and maintain MIS data, including sales records, client

feedback and escalations for ongoing analysis and improvement.

**10.Reporting and Feedback**:
Regularly update the sales team and management with reports on client

activities, feedback, and market insights to help shape strategies

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer Service / Coordinator / Sales: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9769106910

  • Customer Service Associate

    10 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate malayalam Process

    10 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service Assistant

    1 week ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Executive - Customer Service

    5 days ago

    Mulund, Mumbai, Maharashtra, India ErgodE IT Services Pvt. Ltd. Full time

    **Key Responsibilities**: 1. Assist Buyers with Order Status: - Retrieve and update order information accurately and efficiently. - Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. - Resolve any issues related to order tracking, delivery delays, or missing items by...

  • Customer Service Representative

    2 days ago

    Mulund West, Mumbai, Maharashtra, India TCR Services 360 Full time

    **Job Description: Customer Service Representative** **Position Overview**: We are currently seeking dedicated individuals to join our team as Customer Service Representatives. In this role, you will be at the forefront of our company's interaction with our international clientele, providing exceptional service and support. **Key Responsibilities**: -...

  • Customer Service Representative

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Executive- Customer Service

    10 hours ago

    Mulund, Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time

    **Responsibilities**: - CSE is responsible for taking buyer, seller, and logistic calls. - CSE is responsible for making outbound calls in case of follow-ups with the buyer, seller, and logistics. - CSE is responsible for converting inquiry calls to sales. - CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve the...

  • Customer Service Representative

    1 week ago

    Mulund, Mumbai, Maharashtra, India Easyeat Foods Full time

    Client Services - Job Description **Responsibilities**: - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. - Maintains customer records by updating account...