Customer Service

1 week ago


Kolkata, India Capgemini Full time

TTS TECH SUPPORT SUPPORT

Job Responsibility
- Provide technical support to test centers delivering computer-based testing.
- The technical support is delivered at various levels, depending on the testing program: Tier 1 (operational), Tier 2 (more technical/complex) and/or Tier 3 (engineering/complex).
- Including administration day support with the goal of troubleshooting and preventing displacements due to technical or operational issues. Provide technical support via telephone to test takers used in the delivery of online tests administered through ProctorU platform.

Primary Skill set
- Excellent Communication
- Night Shift (24*7) work environment

Secondary Skill set
- Provide technical support via telephone



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