Technical Support Specialist

2 days ago

Kirti Nagar Delhi Delhi, India Rohin Infotech Full time

**Key Responsibilities**:

- **Troubleshooting**: Diagnose and resolve technical issues related to internet connectivity, Wi-Fi setups, and network configurations.
- **Issue Resolution**: Guide customers through step-by-step solutions, including resetting equipment, checking cable connections, and configuring network settings.
- **Documentation**: Accurately document all customer interactions, troubleshooting steps, and resolutions in our ticketing system.
- **Escalation**: Escalate complex or unresolved issues to senior technical support staff or network engineers in a timely manner.
- **Product Knowledge**: Maintain a deep understanding of our internet plans, products, and services to provide accurate information and support.
- **Customer Satisfaction**: Ensure a high level of customer satisfaction by providing a positive and empathetic support experience.

**Qualifications**:

- **Education**: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- **Experience**: 1 years of experience in a technical support or customer service role, preferably in the telecommunications or internet service provider (ISP) industry.
- **Technical Skills**:

- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Experience with Wi-Fi routers, modems, and network troubleshooting tools.
- Familiarity with operating systems (Windows, macOS, Linux).
- Ability to remotely diagnose and resolve technical issues.
- **Soft Skills**:

- Excellent verbal and written communication skills.
- Patience and a positive attitude when dealing with frustrated customers.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Location**:

- Kirti Nagar, Delhi, Delhi (required)

Work Location: In person

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