Technical Support Specialist

3 days ago


Delhi, India CareerXperts Consulting Full time

We’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key Responsibilities- Serve as the first point of contact for technical support requests via email, chat, or phone.- Diagnose and troubleshoot software, hardware, and network issues.- Provide step-by-step guidance to resolve technical problems efficiently.- Document support requests, solutions, and best practices in the knowledge base.- Collaborate with engineering and product teams to escalate and resolve complex issues.- Identify recurring problems and suggest improvements to systems, processes, or products.- Ensure timely follow-ups and maintain high standards of customer satisfaction.What You Bring- 2–5 years of experience in technical support, IT helpdesk, or a similar role.- Strong troubleshooting skills across software, hardware, and networking.- Excellent written and verbal communication skills.- Ability to handle multiple issues simultaneously and prioritize effectively.- Familiarity with support ticketing systems and remote support tools.- A problem-solving mindset with patience and empathy for end-users.



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