Customer Service Associate

2 days ago


Vadakara Beach Calicut Kerala, India Nika Online PVT LTD Full time

We are looking for a proactive and customer-focused Customer Service Associate to handle inbound and outbound calls, address customer inquiries, and provide accurate information. You will play a key role in delivering excellent service and building customer loyalty.
- Call new and existing customers.
- Explain our services and membership plans.
- Help users create and manage their profiles.
- Understand customer needs and suggest suitable matches.
- Answer questions and solve problems politely.
- Follow up with customers to boost subscriptions.
- Keep records of all calls and customer details.
- Achieve daily and monthly call and sales targets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,655.48 - ₹26,829.19 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- Malayalam (required)
- English (preferred)

Work Location: In person



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