Representative, Customer Service

**DESCRIPTION**:
Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.9 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
- Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
- Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

**WHY AVIENT**:
At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance.

**Job location**:Renaissance Industrial & Warehousing Complex, Unit no. WA-06, Village: Vashere, Amane B.O Padgha-Kalyan Toll Road, Tehsil
- Bhiwandi, District
- Thane, PIN 421 302.

**Job title**: Representative, Customer Service

**Job Summary**

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.

**Essential Duties & Responsibilities**
- Provides customer focused service to assigned accounts.
- Responds to and manage customer orders from order entry to delivery and invoicing.
- Understands and communicate the value of our products and services.
- Understands customers’ products, services, business operations and needs.
- Communicates effectively over the phone and electronically.
- Uses a variety of systems to enter and complete transactions.
- Accomplishes work within set timeframes.
- Key inside contact for specific customer/seller base.
- Process incoming orders, confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures.
- Use system reports and inquiries to drive activities that ensure superior customer service.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory

**LI-GM1**:
**Education and Experience**
- Bachelors in commerce
- 3-5 years of experience in Customer Service role

**Additional Qualifications**
- SAP
- Fluent in English, profound analytical and proven negotiation skills, MS-Office, Specially Excel - Macro Developments, SAP, additional languages
- Good Communication Skills
- Hands on MS-Office
- Languages: Hindi, English, Marathi (Fluency on English)

**Environmental, Health, Safety, & Security (EHS&S) Requirements**

**Competencies**
- Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

**LI-GM1**: