Customer Support Representative

18 hours ago

Airoli Navi Mumbai Maharashtra, India Saber technologies private limited Full time

**Position**: Customer Service Executive (Voice - US Healthcare Domain)
**Location**:Airoli, Navi Mumbai
**Shift Timing**: Night Shift
**Process Type**: US Healthcare - Inbound & Outbound Calls

**Job Overview**:
**Key Responsibilities**:

- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.

**Eligibility Criteria**:

- **Graduates (freshers)** with excellent communication skills are encouraged to apply.
- **Mandatory**: PAN card is required during the hiring process

Pay: ₹10,935.31 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9871844095

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