Telephone Operator

2 days ago

Mumbai Maharashtra, India Confident Full time

**Urgently required for the post of Telephone Operator - Mumbai**

**Experience**: 3+ years
**Salary Package**:as per company norms
**Notice Period**:Immediate Joiner
**Location**: Devgiri, Mumbai

**Key Responsibilities**:

- Answer incoming calls and direct them to the appropriate department or personnel.
- Take accurate messages and relay them promptly to the intended recipients.
- Assist callers with general inquiries, providing information about services or procedures as needed.
- Maintain the phone system by ensuring it operates smoothly and troubleshooting any issues.
- Monitor and manage call volumes to minimize wait times and ensure a positive experience for callers.
- Maintain a polite, professional, and positive demeanor while interacting with customers or colleagues.
- Maintain an up-to-date directory of contact numbers for departments, key personnel, and services.
- Perform other administrative tasks as required (e.g., filing, data entry, scheduling).
- Ensure confidentiality of all conversations and sensitive information shared over the phone.
- Provide support to other departments when necessary and assist with customer service requests.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

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