Guest Relation Executive

4 days ago

Mohali Punjab, India TRINITi- Scaling new heights Full time

**- Role Overview**

The Guest Relations Executive (GRE) in real estate acts as the first point of contact for clients visiting sales or experience centers. They ensure a warm, welcoming environment, provide accurate information, and support the sales team—creating a seamless and positive experience throughout the client journey.

**-
- Key Responsibilities**
- **Client Greeting & Reception**
- Welcome walk-in clients and VIP guests with professionalism.
- Manage front-desk operations, check-ins, appointments, and reception area.
- Manage Sales Gallery & Reception
- Hospitality Background will be preferred.
- **Client Assistance & Communication**
- Understand client preferences and guide them to suitable properties.
- **Sales Coordination**
- Schedule and facilitate site visits, project tours, and handover meetings in collaboration with the sales team.
- **Record-Keeping & CRM Updates**
- Log walk-ins, feedback, complaints, and follow-ups. Maintain follow-up calls and update CRM and visitor logs.
- **Event & Marketing Support**
- Assist in organizing open houses, launch events, and promotional activities. Prepare materials like welcome folders.
- **Inter-department Coordination**
- Liaise with sales, marketing, housekeeping, and maintenance teams to resolve guest needs.
- **Facility Maintenance**
- Ensure the reception, waiting area, and guest facilities are clean, functional, and inviting.

**-
- Required Skills & Qualifications**
- **Education & Experience**
- Graduate degree; 2-4 years experience preferred (real estate, hospitality, customer service).
- **Core Skills**
- Excellent verbal and written communication.
- Strong interpersonal skills, polite, confident, and detail-oriented.
- Basic computer proficiency, savvy with MS Office, CRM tools, visitor logs.
- **Personal Traits**
- Patient, organized, multitasker, solution-oriented, with good time management.
- **Language**
- Fluent in English and preferably local/regional languages.

**-
- Benefits & Compensation**
- Salary: ₹6 LPA (depending on experience and city).
- Additional perks may include performance incentives, health coverage, provident fund, and leave benefits.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of hospitality experience do you have?

**Education**:

- Bachelor's (required)

**Experience**:

- Hospitality management: 4 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9878428616

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