Guest Relation Executive

2 days ago

Model Town Ludhiana Punjab, India AV Acoustics Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

We are looking for a Smart Girl well-spoken, professional, and customer-oriented Guest Relations Executive (GRE) to manage front desk responsibilities and support our pre-sales operations. The ideal candidate will be the first point of contact for visitors and clients, offering a welcoming atmosphere while assisting the sales team in handling initial client inquiries and lead follow-up.

Key Responsibilities: Front Desk & Guest Relations

  • Presentable appearance with good grooming and etiquette. Flexibility to work in shifts
  • Greet and welcome clients, visitors, and guests warmly and professionally.
  • 1–3 years of experience in customer service, front office, or hospitality industry.
  • Manage the reception area and ensure it remains tidy and presentable at all times.
  • Answer incoming calls, emails, and walk-in inquiries; route them to the appropriate department or individual.
  • Manage check-ins/check-outs or appointment schedules.
  • Handle visitor logs, ID verification, and issue visitor passes as needed.
  • Maintain a calm and courteous demeanor at all times. Maintain and update client inquiry and lead databases (CRM).
  • Inform guests about ongoing offers, chef specials, or loyalty programs.
  • Encourage repeat visits through professional engagement and retention strategies.
  • Reservation Management: Handle bookings via phone, walk-ins, or online platforms.
  • Coordinate with the restaurant manager and staff to ensure tables are prepared in advance.
  • Proficiency in MS Office (Word, Excel, Outlook). EazyDiner, POS software
  • Proactively visit partner clubs, elite venues, or high-end hospitality locations to network with potential clients and influencers.
  • Build strong rapport with VIP clients, frequent diners, and corporate groups by maintaining visibility beyond the restaurant premises.
  • Represent the restaurant brand professionally in external engagements, ensuring consistent brand messaging and hospitality standards.
  • Ability to handle VIPs, celebrities, and international guests with discretion.

Personality Attributes

  • Elegant, charismatic, and approachable.
  • Graceful body language and polished etiquette.
  • Calm under pressure with excellent conflict-handling skills.
  • Guest-centric with a proactive attitude.
  • Team player with leadership potential.
  • Represent the hotel/restaurant at events, promotional activities, and guest interactions.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid time off

Work Location: In person

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