Guest Relation Associate

4 days ago


Mohali Punjab, India PVR Cinemas Full time

**Job Overview**

**Duties**
- Greet guests upon arrival and departure with a warm and welcoming attitude
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Manage reservations and ensure accurate guest billing
- Maintain a neat and tidy front desk area
- Answer phone calls and direct them to the appropriate department
- Assist with concierge services such as booking transportation or making restaurant reservations

**Qualifications**
- Previous experience in guest services within the hospitality industry is desirable
- Fluent in at least one additional language besides English is advantageous
- Excellent communication skills with a polite and friendly demeanour
- Knowledge of hotel operations and procedures
- Proficient in phone etiquette and handling guest interactions effectively

Pay: ₹12,000.00 - ₹13,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- HM Graduate

**Education**:

- Bachelor's (preferred)

**Location**:

- Mohali, Punjab (preferred)

Work Location: In person



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