Guest Relation Associate

2 days ago


Model Town Ludhiana Punjab, India AV Acoustics Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

We are seeking well-groomed, female professionals with Air Hostess trainee or equivalent hospitality/aviation background to join our team as Guest Service Associates (Restaurant).

Key Responsibilities:

  • Welcome, seat, and engage guests with professionalism and warmth.
  • Accurately take and process food & beverage orders.
  • Provide detailed menu knowledge and make personalized recommendations.
  • Coordinate efficiently with kitchen and bar teams to ensure timely service.
  • Maintain cleanliness, readiness, and hygiene of dining and service areas.
  • Attend incoming calls, manage reservations, and maintain guest records.
  • Prepare and update daily operational sheets and reports as required.
  • Address and resolve guest concerns, escalating to management when needed.
  • Support sales through upselling and promoting specials or offer.

Qualifications & Skills Required:

  • Minimum 12th pass; Diploma/Degree in Hotel Management or Hospitality preferred.
  • Strong communication and interpersonal skills with a guest-first attitude.
  • Basic computer proficiency (MS Office, Excel, reservation systems, POS).
  • Experience in call handling and maintaining records is an advantage.
  • Well-groomed with professional etiquette and presentation.
  • Fluency in English required; knowledge of additional languages is an asset.

Job Type: Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person



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