Customer Support Executive

3 days ago

Gautam Budh Nagar, India INTINERI INFOSOL PVT LTD Full time

Job Title: Customer Support Representative

Location: Noida Sector 62

Working days - 6 Days working (Rotational off )

Salary - 14k to 21k

Timing - Rotational shift

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers
- Document and track customer interactions in the CRM system
- Collaborate with other teams to resolve complex customer issues
- Educate customers on product features and functionality
- Identify and escalate priority issues to the appropriate teams
- Maintain a positive and professional attitude at all times

**Requirements**:

- Undergraduate and High school diploma or equivalent
- Freshers to experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Familiarity with CRM systems and ticketing tools
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Technical knowledge or experience with software and hardware products is a plus

**Job Types**: Full-time, Permanent

**Salary**: ₹13,352.96 - ₹20,717.64 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gautam Buddha Nagar, Uttar Pradesh (required)

Ability to Relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

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