Front Office Supervisor

21 hours ago


Mohali Punjab, India Best Western Plus Chandigarh Mohali Full time

**Position Summary**:
**Key Responsibilities**:

- Supervise front desk operations, including check-in/check-out, reservations, and guest services.
- Ensure all guest interactions are handled in a professional, courteous, and efficient manner.
- Train, coach, and support front desk staff to uphold brand standards and deliver excellent service.
- Handle guest complaints and resolve issues promptly, escalating as necessary.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Monitor daily shift operations and ensure adherence to hotel policies and procedures.
- Assist with staff scheduling, timekeeping, and performance evaluations.
- Maintain accurate records of guest information, billing, and reports.
- Promote upselling of rooms and hotel services to maximize revenue.

**Qualifications**:

- High school diploma or equivalent required; a degree in Hospitality Management is a plus.
- Minimum 2 years of experience in a front office or guest service role; supervisory experience preferred.
- Strong interpersonal, organizational, and leadership skills.

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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