Front Office Associate

18 hours ago


Mohali Punjab, India Best Western Plus Chandigarh Mohali Full time

**Job Summary**:
We are seeking a courteous, professional, and well-presented **Front Office Associate**to join our hotel team. As the first point of contact for guests, you will play a vital role in creating a welcoming and positive experience for all visitors. Your responsibilities will include handling check-ins and check-outs, managing reservations, answering guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience.

**Key Responsibilities**:

- Greet guests with a warm and professional demeanor upon arrival and departure.
- Perform check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, concerns, and complaints in a timely and courteous manner.
- Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
- Process payments and maintain accurate records using the property management system.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain cleanliness and organization of the front desk and lobby area.
- Uphold the hotel’s policies, procedures, and standards at all times.
- Ensure guest satisfaction and contribute to a high standard of customer service.

**Requirements**:

- Prior experience in front desk or customer service roles, preferably in the hotel industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.

Pay: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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