Sales, Service and Product Trainers

2 weeks ago

Gurgaon, India Lenskart Full time

We are looking for a dynamic Sales + Service Trainer who can be a part of this learning journey in Delhi NCR.

**Roles & Responsibilities**
- ** Training and Development **- Identifying and Improvising processes for training in areas of sales, customer experience enhancement and strategy as company goals.
- ** Setting and preparing up special training modules** - Create innovative training material both digital and in a physical format that involve team building, leadership and real-time case studies.
- ** Interact with sales team to understand areas of improvement
- **Help in an overall increase in performance of the sales teams by conducting skill gap analysis, measuring past performance and developing outcome improvement resources.
- ** Schedule Planning** - Plan the weekly and monthly roaster and coordinate with store staff for feedback sessions.
- ** Improve training and technique effectiveness**:

- Enhance training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions and conducting role-plays**.**:

- ** Understanding of Lenskart products**:

- **Deep dive into the Lenskart world and give a bird’s view of all products to enable business understanding and share best practices.
- ** Feedback and follow up**:

- Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.

**Role requirements**
- 8-13 years of experience with strong experience working in retail or product based companies
- An avid interest in the changing trends within the retail and selling space and customer demand patterns.
- Ability to manage the full training cycle, including in-person activities and web-based learning.
- Experience in sales profiles will build on the requirements of the role.
- Effective presentation and communication skills.

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