Customer Support

2 weeks ago

Noida, India Paytm Full time

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**About Us**:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma

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**About the team**:CST team handles all the queries of the customer and specialize in resolving them. We take care of the KYC and payment related issues..


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**About the role**: Ops and Support

**Expectations/ Requirements**

Ensure an excellent customer experience by responding to problems as they arise.

Ability to handle customer query and escalations telephone calls. - Ability to work in a fast-paced, multi-skill work environment.

Ability to work in rotational Shift

Maintaining Weekly Roster, Attendance, and Team data

**Superpowers/ Skills that will help you succeed in this role**
- Minimum 3 year of experience in Operations
- Excellent Communication skills both Written & Verbal
- Strong analytical and problem-solving skills.
- Excellent in MS office - excel, power-point.

**Why join us**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

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