Customer Delight Executive/officer

24 hours ago

Thane, India Client by Synergy Resource Solutions Full time

**Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.**

**Our client is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.**

**Job Position - Customer Delight Executive/Officer**

**Experience: 0 - 2 Years**

**Department: Sales**

**Qualification - Graduate**

**CTC - Best in industry**

**Location - Cental Mumbai**

**Job Timings -9am to 6pm**

**Working days - 6 days (Monday to Saturday)**

**Job description**

**Functional Skills and Capabilities**

**Behavioral**

**Good Communication skills-(English mandatory)**

**Excellent Interpersonal skill**

**Positive Attitude**

**Functional**

**Good knowledge about Stem Cell Banking**

**Well acquainted with hospital policies/protocols**

**Key Responsibilities**

**-To explore the possibilities of having hospital / clinic/ gynecologist tie-ups.**

**-To meet and discuss with Gynecologists on the latest stem cell development.**

**-Generating leads through hospitals/clinics.**
**- Giving a presentation to the expecting parents.**

**-Responsible for opening counseling sessions.**

**-Responsible for enrolments and payment collections.**

**-Ensuring to place the marketing material at the clinic.**

**-Conduct and participate in the hospital activities like ANC and Baby Shower.**

**-Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.**

**-Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).**

**-Updating leads/presentations/enrolments in the system on a daily basis.**

**-To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients**

**-To do regular follow-ups for the prospects.**

**-Responsible for getting Google reviews and client & doctor testimonials.**

**-To qualify for the special incentives and the contest rolled by the company.**

**-Ensuring to follow the company protocols and systems.**

**-Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹33,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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