Telemarketing Executive

4 days ago

Guindy Chennai Tamil Nadu, India Matrimony.com Full time

**Qualification
- Any Degree**

**Minimum - 6 Month Experience in Telesales/Telemarketing**

Salary - 18K NTH to 22K NTH + Incentives

Report To - Team Leader

**Benefits**
- Statutory Benefits viz. PF, ESI,Incentives, Gratuity, and Leaves
- Opportunities to learn and grow with the Company
- Shifts: General Shifts (9:30AM to 6:30PM); 6 day work week with 1 floating week off

**Role Overview**: The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. Premium Call Queue is carved out to ensure good and enriched customer experience is provided to high profile and premium customers. The job of a TME-PCQ is to reach out to such high profile and premium customers over phone, understand their needs, explain them the product & features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow up on leads assigned
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers
- Take individual and collective revenue targets and strive to achieve the revenue targets
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages
- Address all the issues / grievances of customers and provide the right customer experience
- Capture the insights from customer interactions and share it with the internal team
- Strictly adhere to the process requirements Skill and Competencies required:

- Customer Orientation
- Good proficiency in English and one of the regional languages
- Process Knowledge
- Telemarketing / Selling Skills
- Basic computer skills - MS Excel, Word

**Behavioural**
- Values - Integrity / Honesty / Respect
- Communication - Oral & Written skills / Listening
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn

**Salary**: ₹279,000.00 - ₹312,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Guindy, Chennai, Tamil Nadu, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 1 year (preferred)
- tele sales: 1 year (preferred)

**Language**:

- English (preferred)

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