Service Ops Supervisor

Service Ops Supervisor

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Job Title **:Service Ops Supervisor**
**Location : Bangalore**

**Who We Are**:
**Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” - and creating new customer experiences across intelligent spaces and digital workspaces.

**What you’ll do**:
Executes key business operational activities related to Quote to Cash function such as quoting, price configuration, support registration, order management process, invoicing, and contract life-cycle management for the services and renewal business
- Provides direct day-to-day supervision for a team of supervisors and support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization
- Ensures proper and timely execution of sales processing activities for assigned team across multiple areas, including: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet client requirements
- Manages headcount, deliverables, schedules, and costs for assigned team and unit, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
- Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
- Interacts with and engages internal and external partners and suppliers to ensure expectations regarding deliverables, product quality, schedules, and costs are met
- ensures that team members are effectively communicating and collaborating with internal and external resources.
- Proactively identifies opportunities for process improvement and cost reductions opportunities.
- Provides immediate people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans in accordance with organization directives, coaching, and career development
- ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

**What you need to bring**:

- High school or equivalent secondary education certification required
- first level university degree or equivalent experience preferred.
- Typically 8 - 9 years of related work experience, including 3 -4 years of people management experience.
- Good leadership skills, including coaching, team-building, and conflict resolution.
- Project management skills including time and risk management, resource prioritization, and project structuring.
- Analytical and problem solving skills.
- Ability to manage human capital across multiple teams and locations to drive workforce development and achieve desired results
- Good verbal and written communication skills, including negotiation, presentation, and influence skills
- Business acumen, technical knowledge, and extensive knowledge in sales processes and systems
- Strong multi-tasking and prioritization skills
- Good understanding of company's policies and processes.
- Excellent written and verbal communication skills in English.

**What we can offer you**:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Want to know more about how you can make your mark with us?

**Then let’s stay connected**

India #aruba

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Sales Operations
**Job Level**:
Supervisor_2

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.