Lead Specialist HR Ops Services

Job Description

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII (Target in India)

At Target, we have a timeless purpose and a proven strategy. And that hasn't happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.

Working with HR Operations, you'll focus on the powerful and innovative systems and technologies that team members depend on to manage both work and life. Whether it's time reporting or team member training, these critical systems keep things running smoothly. HR Operations is service-oriented, and puts team member success at the heart of our activities. So when it comes to parental leave or planning a vacation based on paid time off, our goal is to give Target team members easy access to intuitive systems with relevant, complete and accurate information.

As an HR Operations Center ("HROC") Lead Specialist, you will take ownership of escalated issues and contacts that require additional research. You'll make decisions based on past experience and impact, take partners as necessary and model high quality guest service. You will provide feedback to HROC teams based on opportunities that have surfaced during review of issues. In your role, you will respond to all issues in a timely manner and appropriately track and document resolution, while maintaining confidentiality. You'll also assist with identifying, developing and implementing improvements to existing and new procedures and functions to maximize service delivery to our guests. This includes significant elements of project management including, but not limited to, process mapping, development and testing of resources and process, documentation of procedures, training and sharing of ongoing feedback to teams based on performance, monitoring and reporting results, and sustained, successful service delivery. Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent work experience
• 5 years of experience in TA Operations
• Lead the coordination and execution of executive-level hiring processes. Act as a liaison between senior leadership candidates and internal leadership, ensuring a high-touch, seamless experience. Manage interview logistics, confidentiality protocols, candidate communication and stakeholder engagement with discretion and professionalism.
• Own end-to-end operational support for campus recruitment programs. Responsibilities include job postings on Workday, scheduling interviews, coordinating with college coordinators, managing candidate documentation, issuing offer letters, and ensuring background verification (BGV) compliance.
• Plan, lead, and manage large-scale lateral and campus hiring drives. Set expectations with internal partners and business leaders, allocate appropriate support resources, and ensure compliance with recruitment processes. Deliver high-quality candidate and stakeholder experiences under tight deadlines.
• Build and maintain strong partnerships across Talent Acquisition, HR and business teams. Represent TA Ops in cross-functional forums, proactively identify partner needs and deliver solutions that enhance the candidate and team member experience.
• Support the onboarding and training of new TA Ops team members. Provide guidance on tools, processes, and best practices to accelerate team readiness and ensure process consistency.
• Continuously assess and improve TA Ops processes and systems. Conduct audits, analyze quality trends and share insights to drive operational excellence. Maintain high standards in service delivery by ensuring timely completion of all core deliverables within aligned process timelines. Collaborate with related functional teams to implement scalable improvements.
• Support change initiatives across Talent Acquisition Ops and Talent & Change Ops functions. Act as a change champion, guiding the team through transitions and embedding new processes effectively.
• Explore opportunities to enhance team capabilities. Develop consulting skills to become a thought partner to stakeholders, providing insights and recommendations that align with broader talent strategies.
• Ensure uninterrupted service delivery during BCP scenarios. Prepare contingency plans for critical processes and proactively support operations during disruption periods.

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