Customer Support Representative

2 days ago

Hyderabad Telangana, India My Class Board Full time

**Job description**

**Role & responsibilities**
- Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- Offer guidance on ERP system functionalities and best practices to enhance user experience.
- Diagnose and troubleshoot technical problems related to the ERP system.
- Assist clients with system updates, patches, and maintenance activities.
- Maintain clear and professional communication with clients through various channels.
- Keep clients informed about the status of their support requests and any changes in the system.
- Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- Gather feedback from clients to identify areas for improvement in the ERP system and support services.

**Qualifications**:
Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically and analytically.
- Hindi and English is mandatory, any other regional language would be highly preferable.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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