
Customer Support Representative
3 days ago
**Job description**
**Role & responsibilities**
- Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- Offer guidance on ERP system functionalities and best practices to enhance user experience.
- Diagnose and troubleshoot technical problems related to the ERP system.
- Assist clients with system updates, patches, and maintenance activities.
- Maintain clear and professional communication with clients through various channels.
- Keep clients informed about the status of their support requests and any changes in the system.
- Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- Gather feedback from clients to identify areas for improvement in the ERP system and support services.
**Qualifications**:
Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically and analytically.
- Hindi and English is mandatory, any other regional language would be highly preferable.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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