Customer Support Representative

7 days ago


Hyderabad Telangana, India My Class Board Full time

**Job description**

**Role & responsibilities**
- Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- Offer guidance on ERP system functionalities and best practices to enhance user experience.
- Diagnose and troubleshoot technical problems related to the ERP system.
- Assist clients with system updates, patches, and maintenance activities.
- Maintain clear and professional communication with clients through various channels.
- Keep clients informed about the status of their support requests and any changes in the system.
- Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- Gather feedback from clients to identify areas for improvement in the ERP system and support services.

**Qualifications**:
Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically and analytically.
- Hindi and English is mandatory, any other regional language would be highly preferable.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



  • Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...


  • Hyderabad, Telangana, India AE Square IM-Migration Services Full time

    **Customer Support Representative** Location: Hyderabad. **Company Overview**: AE Square Im-Migrations Services Pvt Ltd is a leading immigration consultancy firm dedicated to providing exceptional services to clients seeking immigration solutions. We are committed to professionalism, integrity, and customer satisfaction, striving to simplify the...


  • Hyderabad, Telangana, India Pert Infoconsulting Pvt Ltd Full time

    **Role Overview** As a **Customer Service Representative (CSR)** at Pert, you will be the first point of contact for our customers, ensuring smooth communication, resolving queries, and providing product-related support. This role is ideal for freshers who are eager to begin their career in a customer-facing role with technical exposure. **Key...


  • Hyderabad, Telangana, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Hyderabad, Telangana, India Solugenix Corp Full time

    Overview: Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...


  • Hyderabad, India AXOIR INTERNET VENTURES PRIVATE LIMITED Full time

    We are looking for a customer-oriented service representative **Responsibilities**: - Manage incoming phone calls and chats - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using...


  • Madhapur, Hyderabad, Telangana, India JVW Technologies Full time

    **Urgent Hiring for Customer Support Representative - International Voice** - Handle international customer calls to provide exceptional customer service - Handling inbound calls of US process - Resolve customer queries related to products/services offered by the company. - Collaborate with internal teams to resolve complex issues and improve overall...


  • Hyderabad, Telangana, India SmartRent Full time

    **Who We Are** Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company...


  • Hyderabad, Telangana, India SmartRent Full time

    **Who We Are** Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company...


  • Hyderabad, Telangana, India SmartRent Full time

    **Who We Are** Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company...