Customer Service

2 weeks ago

Marol Naka Mumbai Maharashtra, India Speshally NHS Pvt LTd Full time

**Location**:Mumbai

**Job Type**: Full-Time

**Work Days**:5 Days a Week (Rotational Offs)

**Shift Timing**:9:00 AM - 6:00 PM (9-hour shift including 1-hour break)

**Key Responsibilities**:

- Troubleshoot technical issues related to internet/telecom services
- Provide step-by-step guidance for problem resolution
- Maintain accurate logs and escalate complex issues as needed
- Meet SLA targets for response and resolution time
- Deliver high-quality support in a customer-centric way
- Provide multilingual support if applicable

**Requirements**:

- Experience with technical troubleshooting (preferably ISP, Telecom)
- Excellent written English communication skills
- Ability to multitask and solve problems efficiently
- A customer-first mindset with empathy and professionalism
- Proficiency in Italian, French, German, Japanese, or Spanish is a strong plus

**Perks & Benefits**:

- Competitive salary (based on experience & skills)
- Performance-based incentives
- Health insurance
- Attendance bonus & travel allowance
- Cross-project and international exposure
- Skill training workshops
- Open-door policy and growth opportunities

Pay: ₹27,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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