Service Desk Technician

2 weeks ago

Electronic City Bengaluru Karnataka, India Semperfi Solution Full time

ork experience : 5 - 7 yrs

Shift : 24/7 Shift

Work Location : Bangalore Ecity ( Work from Office )

No of position : 10

**Job Description: Global IT Service Desk Engineer**

**Key Responsibilities**:

- Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance.
- Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues.
- Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues.
- Manage user onboarding and offboarding processes, including account setup and deactivation.
- Manage data backups for all users.
- Handle escalated issues and route them to the appropriate next level for assistance.
- Coordinate with vendors for hardware repairs, replacements, and procurement as needed.
- Determine the best solution based on the details provided by customers and guide them through the problem-solving process.
- Escalate unresolved issues to higher-level support personnel.
- Provide accurate information on IT products and services.
- Record events, problems, and their resolutions in logs.
- Follow up and update customer status and information regularly.
- Pass on any customer feedback or suggestions to the relevant internal teams.
- Identify and suggest possible improvements in procedures.

**Qualifications**:

- Bachelor's degree in computer science, Information Technology, or a related field.
- ITIL qualification is preferable but not essential. MCP certification is desirable.
- Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable.
- Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange).
- Proven experience as a help desk technician or in a customer support role (5-7 years of experience required).
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve technical issues effectively.
- Proficiency in English with excellent verbal and written communication skills.
- Strong customer-oriented mindset and problem-solving skills.
- Must be willing to work in 24x7 environment, primarily during UK and US business hours

Note **:We are looking for Immediate joiners only.**

**Good communication as it’s client facing role**

**Job Types**: Full-time, Permanent

Pay: From ₹1,200,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- SERVICES DESK tECHNICIAN: 7 years (required)
- ServiceNow: 2 years (required)

License/Certification:

- MCP (required)

Work Location: In person

  • IT Service Desk Technician

    2 weeks ago

    Bengaluru, India McAfee Full time

    **_Role Overview:_**: This is a fantastic opportunity to join McAfee as an IT Service Desk Technician and influence the shape and future of the IT Service Desk from day one. In this role, you will have influence on future new hires, define policies and procedures, and build this new service desk from scratch. You will also respond to customer and client...

  • Service Desk

    1 week ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    **Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...

  • Service Desk Technician Ii

    1 week ago

    Bengaluru, Karnataka, India Fluence Energy Full time

    Responsible Fluence is defined by its unwavering commitment to safety, quality, and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We firmly believe in having honest, forthcoming, and fair communications. - Review and resolve IT tickets related to Office 365, SharePoint,...

  • Help Desk Technician

    4 days ago

    Bengaluru, Karnataka, India RamSoft Full time

    **About us** **What are we looking for?** The role of the Help Desk Technician is to stage, configure, and support server, workstations responsible for maintaining company-wide computer hardware and network infrastructure, and participating in other IT department projects. The Help Desk Technician will directly Reports to: IT Operations Manager Job...

  • Service Desk Manager

    3 weeks ago

    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...

  • Service Desk Technician

    7 days ago

    Bengaluru, Karnataka, India Indium Software Full time

    Exp. in Service Desk ( or) IT supportStrong expertise in Windows10 &11 troubleshooting, configuration.Vulnerability patching and software updates using patch management tools.Indepth knowledge of Microsoft365 services, including administration and troubleshooting.

  • IT Service Desk Support

    2 days ago

    Bengaluru, Karnataka, India GLOINNT Full time

    **Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

  • Nail Technician/beauty Therapist

    1 week ago

    Electronic City, Bengaluru, Karnataka, India Beaute Lah Products Pvt Ltd Full time

    We are looking for Nail technician cum Beautician. Who is enthusiatic in their work. Who can provide the nail care treatment to our clients. **Responsibilities** - Paint fingernails and toenails - Clean, cut and shape nails - Recommend colors, rhinestones and designs based on each customer’s style - Remove previously applied polish - Prepare and clean...

  • Service Technician

    1 week ago

    Bengaluru, Karnataka, India Nusyn Digital Solutions Private Limited Full time

    Strong knowledge to troubleshoot, repair products, identify faults. Liaise with repair centers for improving the life span of products. Maintain records of repairs and tests, spares, etc. Follow up with team members, sites, etc. to identify the cause, pickup, etc.Ensure products meet quality.Strong technical knowledge of products.At Least 5+ years experience...

  • Service Desk Executive

    1 hour ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...