Transport Executive

JLL supports the Whole You, personally and professionally.

Transport Executive
Work Dynamics

**What this job involves**:
Ensuring end-to-end transport coverage
Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for.

Reporting to the facility manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation.

Likewise, you’ll ensure that our staff log their boarding and initial pick up time—and that only those listed on our roster sheet are picked up. Should the need arise, you’ll also make sure that approval is on hand for staff in need of pick up.

You’ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you’ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed.

Furthermore, you’ll be in charge of filling our log books upon arrival to the client’s site, but leaving out any excess mileage.

Duties & Responsibilities

Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance.
Regular updates to senior business leaders & GRE leadership on operation performance.
Management of 3rd Party Vendors - Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc.
Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance.
Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards
Responsible for providing a continuous improvement review and development of initiatives to improve service
Analysis of customer feedback relating to services and take action to improve experience
Undertake regular performance review meetings with the Supplier
Participate in vendor selection, contract monitoring and vendor management
Formulating guidelines, operating procedures and strengthen control on operation
Ensuring backup / contingency plans for key services / resources
Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security
Leading a team and developing people to exceed expectations
Identifying areas for continuous improvement, developing, aligning, and implementing such strategies
Benchmarking the services with industry
Ensuring Statutory Compliance with zero tolerance
Ability to improve safety of employees during travel
Take initiative to improve employee’s experience
Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery
Stepping up for leader in his absence
Control on costs and ability to make the transport function efficient and effective as per industry benchmark.
Work closely with all Site Transport Managers on opportunities for optimisation and Cost save
Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame.
Sharing measurable metrics along with action plan with GRE leadership
Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Serving as a go-between among teams
Being a part of the JLL family, you’ll be constantly collaborating with teams across the board—especially in this role. As the person in charge, you’ll be central in supporting the transport team at the client’s facility. You’ll also be responsible for keeping in touch with our vendor supervisors.

In addition, you’ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you’ll look into and prepare daily, weekly and monthly transport reports.

A strong drive toward excellence
Working at JLL, you’ll see yourself working with many of the industry’s premier talents and innovators. That is why you must have a laser beam focus on excellence.

To land this job, you must be a graduate of any discipline with three to five years’ experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

**What we can do for you**:
At JLL, we make s