Escalation Executive

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

VFS - Refunds Shifts - 24/7 Location - WFO Communication - excellent Graduate with minimum 2 years of experience into customer service / escalation. ESCALATION EXCECUTIVE** Summary:* The Level 2 Escalation Executive is responsible for managing complex customer issues escalated beyond frontline support. This role involves direct communication with...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

Posted Date 23 Jun 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities 1. Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media 2. Fast track the complaint and follow up with respective stakholders for resolution 3. Ensure customers are informed during the entire cycle from...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...

Role & responsibilities: Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence. Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients. - Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance...