Sales Co-ordinator/ Escalation Executive

2 days ago

Ghatkopar West Mumbai Maharashtra, India Vidhisha Paper Mills Pvt. Ltd. Full time

**Job Title: Escalation Executive/ Sales Coordinator**

Department: Customer Services
- Sales

Experience Required: 3 to 5 Years

Location: Ghatkopar (Walkable distance from Railway Station)

Reports To: Director

**Position Overview**

The Escalation Executive / Coordinator - Sales is responsible for managing high-priority sales-related issues, customer complaints, and order disputes that require urgent attention. This role works closely with the sales team, operations, dispatch, finance, and senior management to ensure quick resolution, maintain customer satisfaction, and safeguard business relationships.

**Key Responsibilities**

**1. Escalation Handling**
- Receive, log, and prioritize escalations related to sales orders, pricing disputes, delivery delays, product quality issues, or payment conflicts.
- Act as the single point of contact for the customer until the issue is resolved.
- Assess the urgency and potential business impact of each escalation.

**2. Sales Coordination**
- Work with sales executives, key account managers, and regional heads to gather all necessary details for resolution.
- Coordinate with production, dispatch, and logistics to expedite urgent orders or replacements.
- Align with finance on credit terms, pending payments, or disputes affecting sales closure.

**3. Customer Communication**
- Maintain professional, proactive, and transparent communication with customers throughout the escalation process.
- Provide timely updates on status, resolution timelines, and corrective measures.
- Protect long-term business relationships by managing expectations and demonstrating ownership of issues.

**4. Root Cause & Prevention**
- Conduct root cause analysis (RCA) for repeated sales escalations.
- Suggest process improvements to reduce future issues in order booking, delivery, or communication.
- Share learning points with the sales team to prevent similar escalations.

**5. Reporting & Documentation**
- Maintain an updated escalation tracker with case details, resolution status, and responsible teams.
- Prepare weekly/monthly escalation reports for management with trend analysis.
- Track impact of escalations on revenue and sales performance.

**Key Skills & Competencies**
- Strong sales process understanding (order cycle, delivery chain, and payment terms).
- Excellent verbal and written communication.
- Conflict resolution and negotiation skills.
- Ability to work under pressure and handle critical customer accounts.
- Good coordination and follow-up ability across multiple departments.
- Proficiency in CRM, MS Excel, and reporting tools.

**Qualifications**
- Bachelor’s degree in Sales, Business Administration, or a related field.
- 3-5 years’ experience in sales coordination, key account management, or escalation handling.
- Experience in the same industry (preferred) for faster issue understanding.
- Proven track record in customer relationship management.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales Coordinator : 2 years (required)

Work Location: In person

  • Sales Co-ordinator

    4 days ago

    Mumbai, India Netgains Technologies Full time

    Graduate with 1-2 yrs experience in back-end sales co-ordination, Invoice generation and payment collection. Prior work experience and exposure in sales co-ordination in IT Industry will be preferred.

  • Sales Co-ordinator

    1 week ago

    Mumbai, India Galaxy Office Automation Full time

    **Job Category**:Enterprise Coverage Sales**Job Type**:Full Time**Job Location**:Mumbai**Experience**:1+ year- Creation of OPF as per the provided Portal / Manual - Co-ordinating with AM for relevant queries and taking this to logical next levels. - Processing it thru the Alfresco Portal - Co ordinating with Back-end Accounts, Purchase team for any / all...

  • Sales Co-ordinator

    2 days ago

    Mumbai, India Symphony Tech Solutions Full time

    We are hiring A Sales Coordinator - Andheri - Mumbai Please find the below JD: Job Description for Sales Coordinator - Designation - Sales Co-ordinator - Location - Andheri-Mumbai - Academic Qualifications: Graduation - Work Experience: 2 years - CTC: 25K to 30K max **Job Description**: - Testing & evaluation of new media in market - Media sampling for...

  • Sales Co-ordinator

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Disha Skill Training Services Full time

    **Job Title: - Admin cum sales co ordinator** **Job Location: - lower parel** **Company Profile**: :Disha is 30 years old Recruitment & Skill Training Consultancy based in mumbai.We have diverse Industry sectors such as Pharma, FMCG, Chemicals, etc. as our Clients. This vacancy is for our client. Who deal in Real Estate **E-mail correspondence,...

  • Sales Co-ordinator

    4 days ago

    Kopar Khairane, Navi Mumbai, Maharashtra, India ADVANCED BOLTING SOLUTIONS PVT. LTD Full time

    Booking Sales order on receipt of customer, Purchase order, communicate and get it approved and released in SAP. - Prepare sales proposals and submit quotations to customer in co-ordination with Sales Engineer - Cost Saving/ Kaizen - Monitor & Co-ordinate with Planning regarding on time shipments to customer based on contractual delivery dates agreed. -...

  • Sales Co-ordinator

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Cello Wim plast ltd Full time

    Roles & Responsibilities: - Coordinate sales person and team by managing schedules, filing important documents and communicating relevant information. - Handle the processing of all orders with accuracy and timeliness. - Should know Logistics compulsory. - Maintain updated product listing with proprer details, images & pricing. - Co-ordinate for dispatching...

  • Sales Co-ordinator

    4 days ago

    Pune, Maharashtra, India Toshvin Analytical Full time

    **Position**: Sales Co-ordinator **Reports to**: GM / Sr. GM **Location**: Pune **Years of Experience**:3-9 years of Experience **Minimum Qualification**: Graduate in any discipline **Prefered Qualification**: Bcom / Bsc & Computer course (knowledge of working on Excel and CRM) **Responsibilities**: - Should have good verbal and written communications...

  • Sales Co-ordinator

    1 week ago

    Mumbai, India S Global Tech Full time

    We are looking for an Sales Co-ordinator for Andheri West Location; Qualification: Any Graduate Exp-4 to 6 years of experience in Sales co-ordinator from manufacturing industry(texttile,plastic) Salary-3 to 4.5 LPA Gender - Female Location - Andheri West Or contact on +91-XXXXXXXXXX Thanks, HR Team S Global Tech **Job Type**: Regular /...

  • Sales Co-ordinator

    1 week ago

    Mumbai, Maharashtra, India Symphony Tech Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Summary:We are looking for a proactive and organized Sales Co-ordinator to provide essential support to the sales team. The role involves handling customer communications, preparing quotations, managing sales documentation, and ensuring smooth coordination between internal departments and clients to facilitate timely and accurate order processing.Key...

  • Sales Co-ordinator

    7 days ago

    Sakinaka, Mumbai, Maharashtra, India Ebco Private Limited Full time

    Preparing New Product Performance Review - Preparing ‘Ebco Priority Report’ on Monthly basis. - Preparing Distributor wise Priority Report on Quarterly basis. - Preparing Monthly Sales Programme. - Preparing Plantwise Sale details as and when required. - Arranging Spare parts for customers from Plant. - Register Customer Complaints. - Follow up with QC...