Operations Executive

15 hours ago

Mangalore, India Zolostays Property Solutions Full time

1) Client servicing and Stakeholder management ; Maintain cordial relationship with the client

2) Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry,

Hostel Management); Should be able to handle at least 4-5 properties/hostels

3) Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff;
Should be able to keep the team motivated and focussed; Should be able to handle a team of 4-5

wardens and 25-30 BCS

4) Maintain a Customer Satisfaction Score of 4+ out of 5 across all services

5) Ensure the P&L is profitable and the costs are as projected and approved

6) Process compliance; Central (Internal and external processes)

7) Training and development of the team ; Should have the ability to make the team gradually

grow from a professional and personal standpoint

8) Invoices and payments; Ensure invoices are generated and submitted to the client

management within the stipulated time frame and collections to be done accordingly within

the defined TAT

9) Escalation handling; Handle escalations pertaining to daily operations

**Salary**: ₹400,000.00 - ₹700,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

**Language**:

- Kannada (preferred)

**Speak with the employer**
+91 9513520562
- Health insurance

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