Customer Relationship Executive

5 days ago

Okhla Delhi Delhi, India KC Creations Fabrics Pvt Ltd. Full time

Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve them effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate customer interaction records, including inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalized experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding clients' behavior and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.

**Job Types**: Full-time, Fresher, Permanent

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Location**:

- Okhla, Delhi, Delhi (preferred)

Work Location: In person

**Speak with the employer**
+91 8743926117

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