Customer Relationship Executive

7 days ago

Delhi, India Bajrang Auto Parts Pvt Ltd Full time

A Customer Relationship Executive (CRE) is responsible for maintaining and strengthening a company's relationship with its international customers. This role involves interacting with abroad clients to ensure their satisfaction, resolving issues, and supporting sales and service efforts.

Key Responsibilities

  • Respond to international customers inquiries via Phone, Email, Whatsapp.
  • Build and maintain strong relationships with existing customers to encourage repeat business and loyalty.
  • Provide accurate information on products, services, pricing, orders, and delivery timelines.
  • Prepare Quotation as per customer enquiry and submit follow up till deal is won.
  • Monitor customer feedback and share insights for service improvement.
  • Escalate unresolved or complex issues to relevant departments and follow up until resolution.
  • Collaborate with internal teams (sales, logistics, purchase support) to ensure seamless service in timely manner.
  • Resolve customer issues or concerns to ensure satisfaction.
  • Process orders to Purchase team to start Procurement and make sure timeline of order fulfilment is met.
  • Keep detailed records of customer interactions and transactions using CRM tools.
  • Prepare reports on customer feedback, issues, and satisfaction levels for management review.
  • Help new customers understand products, services and ensure smooth onboarding.

Key Skills Required

  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Patience and empathy
  • Organizational and multitasking skills
  • Customer-focused attitude
  • Verbal/Written English is must to deal International Customers.

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