
Chat Associate
5 days ago
**Job Title: Chat Support Executive - Gaming Products (USA Shift)**
**Job Type**: Full-time
**Job Overview**:
We are seeking a motivated and enthusiastic **Chat Support Executive** to join our team, supporting customers of our gaming products. As a Chat Support Executive, you’ll be responsible for delivering a high-quality customer experience via social media chat and other online platforms, assisting USA-based customers with inquiries, troubleshooting, and support for our gaming products.
**Key Responsibilities**:
- Provide prompt, professional, and accurate assistance to customers via social media chat and other online messaging platforms.
- Handle customer inquiries, complaints, and requests with a positive, customer-first attitude.
- Resolve product-related issues by understanding customer needs and delivering clear and effective solutions.
- Maintain a deep understanding of our gaming products to provide accurate and thorough answers to customer questions.
- Collaborate with other teams as needed to escalate issues or provide additional support.
- Maintain high standards for customer satisfaction and ensure timely follow-ups.
**Skills and Qualifications**:
- **Good communication skills** with a focus on written English.
- **Excellent English writing skills** with the ability to respond clearly and concisely to customer inquiries.
- **Customer-oriented** mindset with a problem-solving approach.
- Ability to work independently, especially during USA night shifts.
- Previous experience in customer support, chat support, or a similar role is a plus, but not required.
**Requirements**:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Ability to work night shifts (USA time zone).
- Strong interest in gaming products and willingness to learn about new gaming releases.
**Benefits**:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- Exposure to the gaming industry and hands-on experience with popular gaming products.
**Application Process**:
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Gautam Budh Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Live chat: 1 year (preferred)
- Inside sales: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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