E-Commerce Associate

3 days ago

Vishwas Nagar Delhi Delhi, India Luxury Kase Full time ₹ 15,000 - ₹ 20,00,000 per year

Are you a detail-oriented professional with a passion for e-commerce and customer satisfaction? We're looking for a proactive E-commerce Associate to join our growing mobile case brand. This role is perfect for someone who thrives in a dynamic online retail environment and is eager to leverage AI tools to improve efficiency and results.

Key Responsibilities: Customer Experience

  • Handle customer queries and complaints via chat, email, and social platforms
  • Manage returns, refunds, and order tracking
  • Ensure a smooth, positive post-purchase experience

Ads & Campaigns

  • Assist in planning and executing paid ad campaigns (Meta Ads, Google Ads, etc.)
  • Monitor performance and optimize creatives, audience, and spend using AI tools
  • Collaborate on content strategies to boost sales and engagement

Inventory & Supplier Coordination

  • Monitor inventory levels and coordinate with suppliers for restocking
  • Ensure accurate product listings and pricing across all platforms
  • Liaise with warehouses or fulfillment partners for timely delivery

AI & Automation

  • Use AI tools (e.g., ChatGPT, , Canva AI) to:
  • Generate product descriptions, emails, and ad creatives
  • Automate customer support replies and ticket routing
  • Forecast inventory needs and ad performance
  • Identify and implement new AI solutions to streamline e-commerce workflows

What We're Looking For:

  • 1–2 years of experience in e-commerce, customer service, or digital marketing
  • Strong written communication and organizational skills
  • Familiarity with platforms like Shopify, WooCommerce, Google Ads, Meta Business Suite
  • Experience using or willingness to learn AI tools (e.g., ChatGPT, Jasper, Canva AI, ad automation platforms)
  • Self-motivated, detail-oriented, and tech-savvy

What We Offer:

  • Competitive salary based on experience
  • Opportunity to work with a fast-growing mobile accessories brand
  • Exposure to cutting-edge e-commerce and AI tools
  • Employee discounts on our entire product range

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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